Refund and Returns Policy

Refund and Returns Policy

1. Overview

At Minnie La La Designs, we want you to be happy with your purchase. This policy explains your rights and how returns and refunds are handled.

This policy does not affect your statutory rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

2. Your Legal Rights

Under UK law:

• If an item is faulty, not as described, or unfit for purpose, you are entitled to a refund, repair, or replacement.

• You may have a right to cancel your order within 14 days of receiving it when buying online (cooling-off period).

These rights apply regardless of this policy.

3. Change of Mind (Online Orders)

If you change your mind:

• You must notify us within 14 days of receiving your order

• You then have 14 additional days to return the item

To be eligible for a refund:

• Items must be unused and in their original condition and packaging

• You must provide proof of purchase

Refunds

• Refunds will be issued within 14 days of receiving the returned item

• We will refund the original purchase price and standard delivery cost (if applicable)

• We may reduce the refund if the item shows signs of excessive handling beyond what is necessary

Return Costs

• Customers are responsible for return postage costs unless the item is faulty or incorrect

4. Faulty, Damaged or Incorrect Items

If your item is faulty, damaged, or not as described:

• Please contact us within 30 days of receiving your order

• You are entitled to a full refund, repair, or replacement

After 30 days:

• We may offer a repair or replacement first

• If unsuccessful, you may still be entitled to a refund

We will cover any return postage costs in these cases.

5. Non-Returnable Items

The following items are non-refundable unless faulty:

• Personalised or custom-made items

• Perishable goods

• Items sealed for hygiene reasons once opened, for example, earrings

These exemptions are permitted under UK law.

6. How to Request a Return

To request a return, please contact us at:

Email: miriamvincent1976@gmail.com

Include:

• Your order number

• Reason for return

• Photos (if item is faulty or damaged)

We will provide instructions for returning your item.

7. Refund Method

• Refunds will be made to the original payment method

• We do not offer store credit instead of refunds where a legal refund is due

8. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account

2. Contact your payment provider

3. Contact us for assistance

9. Contact Us

If you have any questions about this policy, please contact:

Email: miriamvincent1976@gmail.com